FAQs
Frequently Asked Questions
💎 What materials are your pieces made from?
ORRIN VOSSI jewelry is crafted using carefully selected precious metals and gemstones, including S925 Sterling Silver, 10K Gold, 14K Gold, Platinum, Moissanite, natural gemstones, and other premium materials depending on the design.
The exact materials used for each piece can be found on the product page.
🌿 Are your pieces hypoallergenic?
Many of our pieces are crafted using hypoallergenic materials suitable for sensitive skin. Material information is listed on each product page to help you choose the option that best fits your needs.
✨ Will my jewelry tarnish?
Our jewelry is designed for lasting beauty. Proper care will help preserve its finish and brilliance over time.
To extend the life of your jewelry, we recommend avoiding exposure to water, perfumes, lotions, cleaning products, and other harsh chemicals.
🎨 Do you offer personalized jewelry?
Yes. ORRIN VOSSI offers a growing collection of personalized and custom-made jewelry, including name necklaces, engraved pieces, birthstone jewelry, and other meaningful designs created specifically for you.
Personalized items are made to order and require additional production time before shipment.
🚚 How long does shipping take?
Ready-to-ship items are typically processed within 2–5 business days.
Personalized and made-to-order pieces generally require 7–10 business days for production before shipment.
After shipment:
• United States: 3–7 business days
• International: 7–20 business days
🌍 Do you offer international shipping?
Yes. ORRIN VOSSI proudly offers complimentary worldwide shipping on all orders.
International customers may be responsible for customs duties, import taxes, VAT, or other fees required by their destination country.
🔍 How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
↩️ What is your return policy?
Eligible items may be returned within 30 days of delivery if they are unworn, unused, and returned in their original packaging.
Please note that personalized, engraved, custom-made, made-to-order, and final sale items are not eligible for return.
Please review our full Returns & Exchanges Policy for complete details.
🔄 Can I exchange an item?
At this time, ORRIN VOSSI does not offer direct exchanges.
If you would like a different item, we recommend returning the eligible item in accordance with our Returns Policy and placing a new order.
💍 Do you sell engagement rings and wedding bands?
Yes. ORRIN VOSSI offers a curated collection of engagement rings and wedding bands designed to celebrate life's most meaningful moments.
Material and customization options vary by design and are listed on each product page.
🧼 How do I care for my jewelry?
Store your jewelry in a cool, dry place and avoid exposure to water, chemicals, and excessive moisture.
Gently clean your pieces using a soft polishing cloth to maintain their shine and beauty.
🚿 Can I shower or swim with my jewelry on?
We recommend removing your jewelry before showering, swimming, exercising, or sleeping to help preserve its finish and longevity.
💳 What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
Available payment methods may vary depending on your location.
🔐 Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted, secure payment providers to help ensure your information remains protected.
🎁 Does my jewelry come in gift packaging?
Yes. Every ORRIN VOSSI piece arrives in our signature jewelry packaging, making it perfect for gifting or storing your jewelry safely.
📩 How can I contact ORRIN VOSSI?
You can contact us through our Contact page at any time.
We aim to respond to all inquiries within 24–48 business hours.